Privacy Policy

Effective Date: May 1, 2026 Last Updated: May 1, 2026

At the Reel Ale Festival, we respect your privacy. This policy describes how we collect, use, and protect your information when you visit our website and purchase tickets for our event located at 41216 Park Ave, Big Bear Lake, CA 92315.

1. Information We Collect

When you interact with our site, we collect information that identifies, relates to, or could reasonably be linked to you (“Personal Information”).

• Identifiers: Name, email address, phone number, and billing address.
• Commercial Information: Ticket purchase history and payment method (processed via secure third parties).
• Internet Activity: IP address, browser type, and how you interact with our website via cookies.

2. How We Use Your Information

We don’t just collect data for the sake of it; we use it to make sure you get your ribs and your entry ticket:

• To process and fulfill your ticket orders.
• To send event updates or changes (e.g., weather alerts or schedule shifts).
• To comply with California legal and tax obligations.
• With your consent, we will send you marketing about future BBQ festivals.

3. Third-Party Sharing

We do not sell your personal information. We only share data with service providers necessary to run the festival, such as:

• Payment Processors: To securely handle credit card transactions.
• Email Service Providers: To send you your digital tickets.
• Analytics Providers: To understand how visitors use our site.

4. Cookies and “Do Not Track”

Our website uses cookies to improve your experience. Under California law (CalOPPA), we must disclose how we handle “Do Not Track” (DNT) signals. Currently, our system does not specifically respond to DNT signals as there is no industry-wide standard, but we do allow you to manage cookie preferences in your browser.

Necessary Cookies (all site visitors)

• cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more privacy information here: CloudFlare Privacy Policy.
• PHPSESSID: To identify your unique session on the website.

Necessary Cookies (Additional for Logged-in Customers)

• wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication, and user verification.
• wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication, and user verification.
• wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
• wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of the admin interface and, possibly, the main site interface.
• wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of the admin interface and, possibly, the main site interface.

4. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act:

• Right to Know: You can request a list of the personal information we have collected about you.
• Right to Delete: You can request that we delete your personal information (subject to certain legal exceptions, like keeping tax records of sales).
• Right to Correct: You can ask us to fix any inaccurate information.
• Right to Opt-Out: While we do not sell data, you have the right to opt out of any “sharing” for cross-contextual behavioral advertising.

5. Who Has Access to Your Data

If you are not a registered client on our site, we cannot retain or view any personal information about you.

If you are a client with a registered account, your personal information can be accessed by:

• Our system administrators.
• Our supporters, when they need to provide support, need to obtain information about client accounts and access.

6. Children’s Privacy (COPPA)

Our website is intended for a general audience. We do not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 has provided us with data, we will delete it immediately.

7. How Long Do We Retain Your Data For

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data to recognize you and automatically approve your comments, rather than holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

8. Security Measures

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.

In the event of a data breach, system administrators will immediately take all necessary steps to ensure system integrity, contact affected users, and attempt to reset passwords as needed.

9. Your Data Rights

General Rights

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.

You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to your being an active customer (e.g., basic account information such as an email address).
If you wish for all of your data to be erased, we will no longer be able to offer any support or other product-related services to you.

10. Third Party Websites

Reel Ale Festival may post links to third-party websites on this website. These third-party websites are not screened for privacy or security compliance by Reel Ale Festival, and you release us from any liability for their conduct.
All social media sharing links, either displayed as text links or social media icons, do not connect you to any of the associated third parties unless you explicitly click on them.

Please be aware that this Privacy Policy, and any other policies in place, including any amendments, do not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. Reel Ale Festival bears no responsibility for the information collected or used by any advertiser or third-party website. Please review the privacy policy and terms of service for each site you visit through third-party links.

11. Release of Your Data for Legal Purposes

At times, it may become necessary or desirable to Reel Ale Festival, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for a civil action, criminal investigation, or other legal matter. If we receive a subpoena affecting your privacy, we may notify you so you can file a motion to quash the subpoena, or we may attempt to quash it ourselves. Still, we are not obligated to do either. We may also proactively report you and release your information to third parties when we believe it is prudent for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

Any passing on of personal data for legal purposes will only be done in compliance with the laws of the country you reside in.

Contact Reel Ale Festival 

Address: 41216 Park Ave, Big Bear Lake, CA 92315 

Email: Info@reelalefestivalcom

Phone: 909-547-4567